Updated 1/1/2025
REFUND & RETURN POLICY STATEMENT
SECTION 1 – INSTALLATION PLANS, TRAFFIC SAFETY PRODUCTS, INSTALLATION SERVICES, CUSTOMIZED EQUIPMENT CONFIGURATIONS, CUSTOMIZED PRODUCTS, AND OTHER RELATED PRODUCTS OR SERVICES
Please note all sales are final and be sure you have selected the correct product or service prior to checkout. All sales of any product or service by Winstar Road Supply on this Site are final and a return cannot be accepted in any way. After making a purchase and you inquire about a refund, you may at the sole discretion of Winstar Road Supply, receive a small partial refund for particular products or services, however the amount can be as small as 1% of the purchase price. Some examples are mentioned below. Please make sure you have selected the correct product before purchasing as we can make no guarantee you will receive any refund whatsoever. All brands, product names, and logos are trademarks or registered trademarks of their respective companies. All plans and related documentation—including installation guides, site-specific layouts, system schematics, architectural or engineering drawings, and any commercial or residential building, landscape, or design plans (collectively referred to as “Plans”) are property of their respective companies ("Licensor"). Please refer to our Terms of Use for detailed information regarding the licensing and usage requirements of all Plans, installation documentation, system configurations, enforcement system components, digital products, cloud-based services, customization services, and any modified or site-specific deliverables:https://winstarroadsupply.com/pages/terms-of-use.
SECTION 2 – WINSTAR CLOUD PLATFORM AND DIGITAL SUBSCRIPTION SERVICES
Access to the Winstar Cloud Platform and any associated digital products or subscription-based services is non-refundable once activated. All sales of Winstar Cloud subscriptions—whether monthly, annual, or custom enterprise plans—are final upon purchase or upon issuance of login credentials, whichever comes first.
It is the customer’s responsibility to review the features, subscription tier, and service level before completing a purchase. Winstar Road Supply does not offer prorated refunds or partial credits for early termination, non-use, system incompatibility, or service interruptions outside of its control.
Subscription renewals are billed automatically unless cancelled prior to the renewal date. Cancellation requests must be submitted to support@winstarroadsupply.com no later than 5 business days before the end of your billing cycle to avoid charges for the next term.
In limited cases, and at the sole discretion of Winstar Road Supply, a partial refund may be issued for specific billing errors or duplicate charges, provided such requests are made within 14 calendar days of the original charge. No refunds will be issued for setup fees, account activation, cloud data transfers, or custom integrations.
All users of the Winstar Cloud Platform are also subject to the Terms of Use and Data Retention policies outlined at:https://winstarroadsupply.com/pages/terms-of-use
SECTION 3 - OTHER PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are not subject to return or exchange, unless a product is defective. Please note all sales are final and be sure you have selected the correct product or service prior to checkout.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Unfortunately, we cannot accept returns of ‘on sale’ items or gift cards.